VTIGER CRM

A Configuration Management Database (CMDB) is a fundamental tool for managing IT infrastructures. Its main function is to collect, organize and maintain detailed information about an organization's IT assets and the relationships between them. These assets, called Configuration Items (CI), can include hardware, software, networks, databases, documentation and even business processes.

What is a CMDB for?

Centralized inventory of IT assets:

• It provides a clear, centralized view of all IT resources. It includes details such as ownership, status, location, configuration, and relationships between various components.

Improve change management (Change Management):

• Helps evaluate the impact of configuration changes, reducing the risk of errors. Allows you to track and document changes made to assets.

Support troubleshooting (Incident Management):

• It makes it easier to diagnose problems by providing an overview of the dependencies and connections between systems. It allows for a faster and more targeted response to incidents.

Ensuring compliance (Compliance):

• Tracks software licenses, ensuring your organization remains compliant with regulations. Provides a complete audit trail of asset changes.

Optimize your planning and budget:

• It enables more efficient management of IT costs by monitoring the use and lifecycle of resources. Supports future planning of IT needs.

Manage relationships between assets:

• Document how different assets interact with each other, highlighting dependencies and critical points. For example, it shows which server supports which application or which database is connected to a specific application.

Support Disaster Recovery strategies:

• Identify critical infrastructure components to ensure rapid recovery in the event of a failure or disaster.

Who is a CMDB useful for?

• IT Operations Team: To manage and maintain the infrastructure.
• System administrators: To track configurations.
• Security team: To identify and mitigate risks.
• IT Manager: To plan investments and resources.
• Audit and compliance team: To verify regulatory compliance.

In summary, a CMDB is a pillar for control, transparency and effective management of the enterprise IT ecosystem.

Vtiger CRM as an IT Asset Management tool

Vtiger CRM software is used by many users not only to manage contacts and customers external to the organization, but also as a tool to support the internal IT area.

In this area we propose an innovative extension that allows you to automatically register and monitor users' workstations, querying the hardware resources and software installed on the PCs and integrating interesting features typical of a Configuration Management Database (CMDB) into the system.

Managed Information

Data on each workstation:

•     UUID, PC name, domain, operating system version, CPU and motherboard data, graphics card and GPU data
•     data on network cards and networking,...

Data on installed RAM:

•     quantity and size of benches,...

Hard Drives:

•     model, size, manufacturer,...

Installed software:

•     manufacturer, software name, installation date,...

A single tool to satisfy multiple needs

The IT Asset Management and CMDB functions, merged within the CRM, allow you to take advantage of all the potential of Vtiger and make it possible to make an extremely feature-rich tool available to any organization, easy to use and integrated into all processes corporate:

•     user management
•     ticket management
•     custom dashboards and reports
•     integrations with external systems and switchboards
•     ...